Refund and Dispute Policy

Refund and Dispute Policy

This policy explains how ZoomRouter handles refund requests, billing concerns, and payment disputes.

Contact Us First

If you believe you were charged in error or need help with a recent purchase, please contact us before opening a chargeback or formal payment dispute.

• Support email: support@zoomrouter.top
• Support page: https://zoomrouter.top/contact-us

We will make reasonable efforts to review and respond to billing issues promptly.

Refund Requests

Refunds are not guaranteed and are reviewed case by case, including factors such as:

• duplicate charges;
• technical issues that prevented reasonable access to the purchased service;
• mistaken purchases reported promptly;
• other circumstances where a refund is required by applicable law.

Non-Refundable Situations

Except where required by law, refunds are generally not issued for:

• completed billing cycles that were already used;
• dissatisfaction based only on creative preference after outputs were generated;
• failure to cancel a recurring plan before the next billing date;
• misuse of the service or violations of our Terms.

Subscription Cancellations

If the service offers recurring billing, cancellations apply to future renewal periods unless otherwise required by law. Cancelling stops future billing but does not automatically trigger a refund for charges that have already been processed.

Chargebacks and Payment Disputes

If a customer opens a chargeback or payment dispute, we may provide relevant account, order, technical, and support records to the payment processor to respond to the claim.

We reserve the right to suspend or limit access to the service while a payment dispute is under review.

Policy Updates

We may update this policy from time to time. The latest version will always be posted on this page.